FAQs

1. What fuel do Lay-Ko pellet heaters use?
Our pellet heaters are designed to use premium wood pellets, providing clean, efficient, and environmentally friendly outdoor heating.

2. How long does a pellet heater burn?
Depending on the model, pellet quality, and operating conditions, our heaters can provide up to 12 hours of continuous warmth on a single fill.

3. Are Lay-Ko products suitable for restaurants and cafés?
Yes. Our pellet heaters are ideal for restaurants, cafés, hotels, terraces, and outdoor event spaces, creating a warm and inviting atmosphere for guests.

4. Can I use the heaters in my garden or patio?
Absolutely. Lay-Ko products are perfect for private gardens, patios, balconies, and backyard entertaining areas.

5. Are the heaters safe to use?
Yes. When operated according to the user manual and placed on a stable, non-combustible surface, our products are designed for safe outdoor use.

6. Are the products weather-resistant?
Our heaters and fire bowls are made from durable, high-quality materials designed to withstand outdoor conditions. We recommend using a protective cover when not in use for extended periods.

7. Do the products produce a lot of smoke?
Using premium-quality wood pellets helps ensure efficient combustion with minimal smoke compared to traditional wood-burning fire pits.

8. How do I clean and maintain my heater?
Regularly remove ash, clean the burn chamber, and inspect the unit before use. Proper maintenance helps ensure optimal performance and extends the product's lifespan.

9. Do you ship across Europe?
Yes. We offer shipping throughout most European countries. Shipping costs and estimated delivery times are calculated automatically at checkout.

10. What is your return policy?
If you're not completely satisfied, eligible products can be returned within our return period. Items must be unused and in their original condition. Please visit our Returns & Refund Policy for complete details.