Shipping policy
At Lay-Ko, we are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to most countries across Europe. If your country is unavailable during checkout, please contact our customer support team for assistance.
Delivery Time
Estimated delivery times vary depending on your location:
- Germany: 2–5 business days
- European Union: 3–7 business days
- Other European countries: 5–10 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs
Shipping charges are calculated automatically at checkout based on the delivery address, order size, and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your delivery.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase. Lay-Ko cannot be held responsible for delays or additional shipping costs caused by incorrect or incomplete address information.
Large & Heavy Items
Some pellet heaters and fire bowls may require special handling due to their size or weight. Additional delivery arrangements may apply, and our team will contact you if necessary.
Questions
If you have any questions regarding shipping or delivery, please contact our customer support team. We are always happy to assist you.