Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn and unused
- With original tags attached
- In its original packaging
- With proof of purchase or a receipt
To start a return, please contact us at:
Email: laykotrade@gmail.com
Please do not send any items back before your return request has been approved. Returns sent without prior authorization will not be accepted.
If your return is approved, we will provide you with return instructions and any necessary details for sending your package back.
Damages and Issues
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you receive the wrong item, please contact us immediately at laykotrade@gmail.com so we can review the issue and provide a suitable solution.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods such as food, flowers, or plants
- Custom-made or personalized products
- Certain personal care and hygiene products for safety reasons
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Sale items and gift cards are not eligible for returns.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to return the original product. Once your return is approved, you can place a new order for the desired item separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Email: laykotrade@gmail.com